Aftersales
Complaints, Returns, Sales Cancellation
Product claims
In Katana’s Returns & Claims module, you can track the entire lifecycle of a product claim—from receiving the item, shipping it to service, monitoring service time, tracking the 30-day statutory period, receiving the item back from service, to various ways of closing the claim with links to stock movements and many other features.
Goods returns
Simplified returns editor for quick and efficient processing to ensure customer satisfaction. Just enter the sales document code and select the items to be returned.
Sale cancellation
Sales cancellations can be configured according to your processes—enabled or disabled, or allowed only within a certain number of days after the sale. You can also restrict cancellations to selected users with higher permissions.
Other features of economic software Katana
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Katana is an online ERP software for small and medium-sized businesses. In the interface of the web application, you will find a comprehensive report on your business from purchases to complaints.
Katana
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